Newcastle Venue Manager
Full-time position (40 hours per week)Salary £32-£35K depending on experience.

The Stand Comedy Club Newcastle is one of the UK's best comedy venues.
After 10 successful years, we're now seeking an exceptional, driven individual with a passion for live comedy to lead the team.

We’re looking for an established venue manager with food and beverage sales experience, excellent customer care and strong team management skills.

Closing date: 12 Noon on 8th December.
Interview date 14th December.

Please send your application, which must include a Covering Letter, CV and a statement about how you meet the job criteria to [email protected]

Reports to: Managing Director

Responsible for:All venue staff

Main Purpose of Job:

  • To have overall responsibility for all aspects of the smooth running of the Newcastle Stand Comedy Club venue.
  • To provide effective leadership to the venue team effectively and promote high standards of professional practice which are conducive to providing excellent service for performers and customers.
  • To manage venue budgets, working with the Managing Director and other relevant staff

Key Accountabilities:

  • To have overall responsibility for all aspects of the smooth running of the Newcastle Stand Comedy Club venue.
  • To provide effective leadership to the venue team effectively and promote high standards of professional practice which are conducive to providing excellent service for performers and customers.
  • To feedback issues and complaints to other managers to ensure we continue to meet and exceed our customers’ expectations.
  • To manage venue budgets, working with the Managing Director and other relevant staff
  • To ensure that standards are maintained and all in-house procedures and policies are adhered to by all venue staff, including compliance with all regulations relating to licensing, fire, health and safety.
  • To represent the company internally and externally and to uphold and communicate the company’s ethos and values.
  • To contribute to the continuing development of The Stand comedy clubs and Salt ‘n’ Sauce Promotions.
  • To ensure all aspects of the venue are kept clean and are set-up appropriately.
  • To ensure the smooth running of shows and events.
  • To be knowledgeable about our shows, programme and menus.
  • To act as an ambassador for the Company at all times.

Venue operations and staffing:

  • To organise and oversee the efficient operation of the venue, bar and kitchen
  • To organise and oversee the staff rota.
  • To drive sales and liaise with suppliers to ensure best price and best practice.
  • To keep abreast of company objectives and ensure that best practice is maintained.
  • To ensure that personal licenses are up to date for designated persons operating on behalf of the company.
  • To liaise with other managers and teams to ensure information is processed in a timely and efficient manner.
  • To deal with all aspects of customer service including dealing with and, where necessary, acting upon complaints from customers and staff
  • To ensure all aspects of Health and Safety are adhered to, records are kept and matters are dealt with in a timely and legal fashion.
  • To ensure all fire regulations are adhered to and appropriate records are maintained
  • To liaise with the kitchen staff to ensure that all Fire, Health & Safety and record keeping is maintained and up to date.
  • To work with the Managing Director on budget planning and control, including checking invoices, monitoring stock, cash control and banking
  • To be responsible for the recruitment and induction of all staff.
  • To be responsible for carrying out staff training, mentoring, appraisals and performance reviews, and lead on grievance and disciplinary matters in regard to venue staff.
  • To implement manual and automated stock control procedures.
  • To ensure the regular cleaning and general upkeep of all parts of the building including assisting in minor repairs and managing maintenance agreements/contracts.
  • All aspects of security, including door staff, CCTV management and liaison with emergency services
  • To maintain and develop mutually beneficial commercial activity with other businesses if required.

Information and box office service:

  • To deal with in person ticket sales, and processing cash and credit card payments.
  • To ensure that relevant box office customer information is provided for door/reception staff prior to performances
  • To ensure effective displays of programme information in foyer and circulation areas

Shows and events:

  • To welcome performers to the club, ensuring they are aware of green room facilities and that they know their place in the running order.
  • To assist with the accommodation arrangements for performers.
  • To ensure that front of house staff are available and have all the information and materials they need, including appropriate floats, reservations and sales information.
  • To ensure the general smooth running of the evening, identifying and dealing with anyone engaging in disruptive behaviour.
  • To ensure that appropriate technical support is available for each performance and to work with the relevant technicians to solve any problems of a technical nature.
  • To sign off on payments and ensure these are processed by finance.
  • To assist in providing feedback on performances and recommend promotion where possible

NEWCASTLE Venue Manager – PERSON Specification:

Essential

  • Personal Licence holder.
  • Knowledge of licencing laws.
  • Extensive Experience in bar management.
  • Proven background in arts and/or venue management, with experience in managing both large and small-scale events.
  • Extensive health and safety knowledge, especially of its practical application within the context of both a venue, and live events.
  • Ability to write thorough event plans, risk assessments and method statements.
  • Top rate customer service skills, with proven experience in managing relationships with a diverse range of stakeholders.
  • Proven people management skills and experience of leading teams.
  • Ability to work independently and unsupervised, using own initiative.
  • An active team player with the ability to work collaboratively to achieve short and long-term organisational requirements and ambitions.
  • Strong sense of responsibility and reliability.
  • Open, positive and hands-on approach to all tasks as well as being an efficient and effective problem solver.
  • Ability to remain adaptable and flexible at all times.
  • Strong attention to detail with the ability to prioritise a complex workload by utilising excellent organisational skills.
  • Good communication skills.
  • Experience of managing budgets and finances.
  • Strong Microsoft Office skills (particularly in Outlook, Word and Excel).
  • Ability to develop venue management systems as required.

 Desirable

  • First aid qualification.
  • IOSH/Health & Safety qualification.
  • SIA License
  • experience of working in the context of a creative arts environment.
  • A passion and interest in contemporary culture, particularly theatre, music, spoken word and comedy.

Newsletter