EDINBURGH VENUE STAFF
The World's famous Stand Comedy Club Edinburgh is one of the UK'S best comedy venues.
We are seeking exceptional individuals with a passion for live comedy.
£9.50 per hour
Permanent part-time position minimum 4 hours per week
job description and personal specification can be found below.
To apply you must complete the Job Application here and forward it to [email protected] with a covering letter.
Applicants can also apply by mail to:
FAO Eva Mackay
Salt ‘N’ Sauce Promotions Limited
The Stand Comedy Club
5 York Place
All applications must be received by closing date 11 June 2021 12:00 noon
Interview dates to be confirmed. Anticipated start date 28 June.
Reports to: Edinburgh Venue Manager
Main Purpose of Job: To promote high standards of professional practice which are conducive to providing excellent service for performers and customers.
Ensure that standards are maintained, and in-house procedures and policies are followed.
Feedback issues and complaints to the Venue Managers to ensure we continue to meet and exceed our customer’s expectations
To take all reasonable measures to ensure the safety of fellow staff and patrons of The Stand including infectious disease protocols.
· Ensuring all aspects of the venue are kept clean and are set up appropriately.
· Providing all customers with excellent service.
· Ensure the smooth running of the shows and events with your managers.
· Being an ambassador for the Company at all times.
Duties: General Duties
· To be knowledgeable of our shows, programme and menus.
· To keep your work area clean and tidy during trading hours.
· To Clean to a high standard, using the appropriate agent/cleanser.
· To uphold good housekeeping practices and ensure all spills trips and hazards are effectively dealt with
· All bins and recycling outside to be collected.
· To assist with deliveries and keeping stock areas clean and tidy.
· to comply with and participate in stock management and cash handling protocols. (training provided)
· To ensure availability for rostered shifts and provide ample notice of scheduling difficulties.
· To wear on shift any items of staff uniforms provided. Employees are required to wash their own uniform.
· To comply with all duties outlined in operational policies (training provided)
· To uphold the Licensing (Scotland) Act 2005’s aims and objectives
· To comply and uphold all infectious disease policies and processes set out (training provided).
· To assist venue managers with any start of shift or end of night procedures.
· To ensure the venue is clean and fit for purpose.
· Manual handling of furniture to set up for shows.
· Make sure the bar, venue and toilets are all clean at beginning and end of the shift and reset and sanitise furniture when appropriate.
· To ensure that customers are served in accordance with licensing laws, which you will be made aware of in your initial training.
· To assist with customer access issues (training provided if you are responsible for assisting customers).
· To ensure floorplan and signage complies with current legislation and to discuss any concerns with the Venue Manager.
· To liaise with the chef on food orders and the preparation of food adhering to all required food hygiene procedures (training provided if you are responsible for food preparation).
· To have running orders ready for shift.
· To liaise with duty manager and front of house staff at beginning of shift for any special requirements for the show or seating reservations required.
· To greet and serve the customers and performers in a friendly manner.
· To enforce any age restrictions and comply with age verification policy
· To seat customers where necessary and maintain the floor and how it is set for the show.
· To assist with managing the queue and the safe entrance/exit of customers.
· To assist and advise customers of any infectious disease restrictions and protocols.
· To follow and to be seen to be following good hygiene standards at all times.
· To collect and wash glasses as required and remove any dirty plates or cutlery.
· To keep the bar well stocked and optimised for efficient service.
· To ensure no unauthorised recording or photography of performances is taken.
· Assist in keeping the audience quiet during the show.
· To ensure private areas are kept private with no unauthorised entry.
Ticketing and Payments
· To have door reports ready for shift.
· To check with venue managers before issuing any un-named complimentary tickets.
· Accurately take cash or card payments for drinks, food or tickets and ring them through your designated till.
· To accurately record show door sheets for each show noting total number of customers and individual price bands and to check validity of ID cards and Stand Together membership cards.
· To accurately record any refunds given on the door as per the customers original booking.
· To pay performers when required, record payments on door sheets and file act payment slips.
· To liaise with acts and ensure music, projection or special requests are accommodated where possible (training provided if you are responsible for technical production some evenings).
· To test equipment- projectors, DI box and any instrumentation required for individual shows (training provided if you are responsible for technical production some evenings).
· To visually check all equipment is fit to use and PAT tested where appropriate at start of shift. (training provided if you are responsible for technical production some evenings).
· Where a technician has not been employed, ensure that the tech rider is processed and ready for acts (training provided if you are responsible for technical production some evenings).
· To make appropriate announcements before, during and after the show (training provided if you are responsible for technical production some evenings).
· You will also be required to undertake any reasonable task asked of you.
· To have knowledge and understanding of the evacuation procedure and in the event of an evacuation perform those duties required of you in a timely manner.
· To have a full knowledge and understanding of health and safety requirements and to report any potential hazards to Venue managers.
· Experience in food and beverage service.
· Extensive experience in cash handling
· Able to set out tables and chairs, carry stock and work long shifts in a physically demanding role
· Excellent customer awareness and service skills
· Passionate about customer care and creating the best possible experience for all.
· Be a people person with a professional and friendly attitude.
· Ability to work independently and unsupervised, using own initiative.
· An active team player with the ability to work collaboratively to achieve short and long-term goals.
· Ability to take instruction and carry out duties effectively and efficiently.
· Strong sense of responsibility and reliability with excellent time keeping.
· Flexibility to be able to work at short notice and fit around the needs of the business. Open, positive, and hands-on approach to all tasks as well as being an efficient and effective problem solver.
· Good communication skills.
· First Aid qualification.
· An understanding of Health and Safety.
· Personal license holder.
· Experience of working in the context of a creative arts festival such as The Edinburgh Fringe.
· A passion and interest in contemporary culture, particularly theatre, music, spoken word and comedy.
· Ability to pre-empt the needs of the business and act accordingly.