Salt ‘n’ Sauce Promotions Ltd
The Stand Comedy Club

We’re hiring!

The world famous Stand Comedy Club Edinburgh is one of the UK's best comedy venues.
Sometimes controversial, always interesting, we’re proud to be an accredited Real Living Wage employer and have maintained our “people over profits” ethos through two decades of growth.

We're now seeking two exceptional, driven individuals with a passion for live comedy.

Edinburgh Venue Manager 
Permanent full-time position
Salary £28,000-£30,000 depending on experience.
Interview dates 19 & 20 February

Full job description and further information can be found below.
Your application must include a Covering Letter, CV and a statement about how you meet the job criteria.
Closing date 31 January 2020 and application to eva@thestand.co.uk

Reports to: Managing Director

Responsible for: All venue staff

Main Purpose of Job:

  • To have overall responsibility for all aspects of the smooth running of The Edinburgh Stand Comedy Club venue and of our various Edinburgh fringe venues.
  • To provide effective leadership to the venue team effectively and promote high standards of professional practice which are conducive to providing excellent service for performers and customers.
  • To manage venue budgets, working with the Managing Director and other relevant staff

Key Accountabilities:

  • To have overall responsibility for all aspects of the smooth running of The Edinburgh Stand Comedy Club venue and of our various Edinburgh fringe venues.
  • To work with other companies and organisations in the set up and running of our various Edinburgh fringe venues.
  • To provide effective leadership to the venue team effectively and promote high standards of professional practice which are conducive to providing excellent service for performers and customers.
  • To feedback issues and complaints to other managers to ensure we continue to meet and exceed our customers’ expectations.
  • To manage venue budgets, working with the Managing Director and other relevant staff
  • To ensure that standards are maintained and all in-house procedures and policies are adhered to by all venue staff, including compliance with all regulations relating to licensing, fire, health and safety.
  • To represent the company internally and externally and to uphold and communicate the company’s ethos and values.
  • To contribute to the continuing development of The Stand comedy clubs and Salt ‘n’ Sauce Promotions.
  • To ensure all aspects of the venue are kept clean and are set-up appropriately.
  • To ensure the smooth running of shows and events.
  • To be knowledgeable about our shows, programme and menus.
  • To act as an ambassador for the Company at all times.

Venue operations and staffing:

  • To organise and oversee the efficient operation of the venue, bar and kitchen
  • To organise and oversee the staff rota.
  • To drive sales and liaise with suppliers to ensure best price and best practice.
  • To keep abreast of company objectives and ensure that best practice is maintained.
  • To ensure that personal licenses are up to date for designated persons operating on behalf of the company.
  • To liaise with other managers and teams to ensure information is processed in a timely and efficient manner.
  • To deal with all aspects of customer service including dealing with and, where necessary, acting upon complaints from customers and staff
  • To ensure all aspects of Health and Safety are adhered to, records are kept and matters are dealt with in a timely and legal fashion.
  • To ensure all fire regulations are adhered to and appropriate records are maintained
  • To liaise with the kitchen staff to ensure that all Fire, Health & Safety and record keeping is maintained and up to date.
  • To work with the Managing Director on budget planning and control, including checking invoices, monitoring stock, cash control and banking
  • To be responsible for the recruitment and induction of all staff.
  • To be responsible for carrying out staff training, mentoring, appraisals and performance reviews, and lead on grievance and disciplinary matters in regard to venue staff.
  • To implement manual and automated stock control procedures.
  • To ensure the regular cleaning and general upkeep of all parts of the building including assisting in minor repairs and managing maintenance agreements/contracts.
  • All aspects of security, including door staff, CCTV management and liaison with emergency services
  • To maintain and develop mutually beneficial commercial activity with other businesses if required.

Information and box office service:

  • To deal with in person ticket sales, and processing cash and credit card payments.
  • To ensure that relevant box office customer information is provided for door/reception staff prior to performances
  • To ensure effective displays of programme information in foyer and circulation areas

Shows and events:

  • To welcome performers to the club, ensuring they are aware of green room facilities and that they know their place in the running order.
  • To assist with the accommodation arrangements for performers.
  • To ensure that front of house staff are available and have all the information and materials they need, including appropriate floats, reservations and sales information.
  • To ensure the general smooth running of the evening, identifying and dealing with anyone engaging in disruptive behaviour.
  • To ensure that appropriate technical support is available for each performance and to work with the relevant technicians to solve any problems of a technical nature.
  • To sign off on payments and ensure these are processed by finance.
  • To assist in providing feedback on performances and recommend promotion where possible

Edinburgh Venue Manager – PERSON Specification:

Essential

  • Personal Licence holder.
  • Knowledge of licencing laws.
  • Extensive Experience in Bar Management.
  • Proven background in arts and/or venue management, with experience in managing both large and small-scale events.
  • Extensive health and safety knowledge, especially of its practical application within the context of both a venue, and live events.
  • Ability to write thorough event plans, risk assessments and method statements.
  • Top rate customer service skills, with proven experience in managing relationships with a diverse range of stakeholders.
  • Proven people management skills and experience of leading teams.
  • Ability to work independently and unsupervised, using own initiative.
  • An active team player with the ability to work collaboratively to achieve short and long-term organisational requirements and ambitions.
  • Strong sense of responsibility and reliability.
  • Open, positive and hands-on approach to all tasks as well as being an efficient and effective problem solver.
  • Ability to remain adaptable and flexible at all times.
  • Strong attention to detail with the ability to prioritise a complex workload by utilising excellent organisational skills.
  • Good communication skills.
  • Experience of managing budgets and finances.
  • Strong Microsoft Office skills (particularly in Outlook, Word and Excel).
  • Ability to develop venue management systems as required.

Desirable

  • First aid qualification.
  • IOSH/Health & Safety qualification.
  • SIA License / Award in door supervision (Scotland)
  • experience of working in the context of a creative arts festival such as The Edinburgh Fringe
  • A passion and interest in contemporary culture, particularly theatre, music, spoken word and comedy.

 

Edinburgh Chargehand 
Minimum 20 hours per week,

hourly rate £9.88
Interview dates to be arranged

Full job description and further information can be found below.
Your application must include a Covering Letter, CV and a statement about how you meet the job criteria
Closing date 31 January 2020. Please send application to eva@thestand.co.uk

Reports to: Edinburgh Venue Manager

Responsible for: Venue staff

Main Purpose of Job:

  • To take responsibility for all aspects of the smooth running of the venues when you are on shift, and to act as the person-in-charge.
  • To provide effective management of the venue team and promote high standards of professional practice which are conducive to providing excellent service for performers and customers.

Key Accountabilities

  • To take responsibility for all aspects of the smooth running of the venues when you are on shift, and to act as the person-in-charge.
  • To provide effective management of the venue team and promote high standards of professional practice which are conducive to providing excellent service for performers and customers.
  • To ensure that standards are maintained and all in-house procedures and policies are adhered to by all venue staff, including compliance with all regulations relating to licensing, fire, health and safety.
  • To feedback issues and complaints to other managers to ensure we continue to meet and exceed our customers’ expectations.
  • To ensure that all aspects of the venue are kept clean and are set-up appropriately.
  • To ensure the smooth running of shows and events.
  • To be knowledgeable about our shows, programme and menus.
  • To be an ambassador for the Company at all times.

Venue operations

  • To open and close the building for staff and customers in accordance with health and safety and fire regulations.
  • To be a named keyholder responsible for the intruder alarm system and to reset and turn off if required.
  • To train other members of staff in all areas.
  • To ensure that your personal licence along with any necessary training is kept up to date and advise your venue manager if training is necessary.
  • To ensure all staff keep the venue clean and tidy.
  • To assist or call in stock and change orders
  • To collect change orders.
  • To assist with the preparation of staff rotas and ensure they are provided to staff in a reasonable amount of time.
  • To help arrange any urgent venue repairs e.g. plumbers, joiners and electricians and to assist with general repairs. (We’d expect you to make the Venue Manager aware of any urgent repairs or works required. The Venue manager would be responsible for authorising any works done).
  • To manage and maintain venue signage including posters or advertisements.
  • To deliver/collect items from storage or other company sites.
  • To ensure on shift staff uniforms are worn by employees.
  • To lead on diffusing tense situations between customers or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed.
  • To make sure staff first aid boxes are restocked and maintained.
  • To record any injuries in the accident book.
  • To be responsible for the wellbeing and safety of your staff and ensure that they are fit to work.
  • If required - and if necessary - be responsible for replacing performers on the night of the show: If due to ill health or if someone arriving that is unfit to work. We ask where possible you seek advice from a manager but if unable to contact you would have authority to prevent a performer going on stage.
  • To ensure effective communication between departments and staff.
  • To instruct staff on the manual handling of furniture to set up for shows.
  • To ensure all staff arrive in time for shifts and are fit to work.
  • To ensure the bar, venue, hallways and toilets are all clean at beginning and end of the shift and reset furniture when appropriate.
  • To check that safe and till floats are correct.
  • To maintain the cellar and clean bar lines.
  • To check gas and BIB levels.
  • To record any wastage in wastage book.
  • To ensure that customers are served in accordance with licensing laws and staff adhere to Licensing Laws.
  • To ensure that the bar is always fully stocked and that customers are served quietly during performances.
  • To call last orders at an appropriate time.
  • To close the building to the public and ensure all end of night procedures are adhered to.
  • To cash up and accurately record all cash or card payments for drinks, food and tickets.
  • To complete the message board and email to managers.
  • To highlight any issues from the day or night to managers.
  • To lock the building and set alarm at the end of the evening ensuring that the venue is secure.

Food Preparation

  • To liaise with the chef on food orders and the preparation of food ensuring all required food hygiene procedures are adhered to.

Show Preparation

  • To print door reports and note any special requirements for the night.
  • To open to the public at the advertised time.
  • To manage the queue and safe entrance/exit of customers.
  • To assist with customer access issues and make sure staff are trained to assist customers when required.
  • To seat customers where necessary and maintain the floor and how it is set for the show.
  • To make sure staff greet and serve the customers and performers in a friendly manner.
  • To make sure the show starts on time.
  • To ensure the audience are quiet during the show.
  • To ensure no unauthorised recording or photography of performances is taken.
  • To ensure private areas are kept private with no unauthorised entry.

Ticketing and Payments

  • To provide venue staff with door reports, running orders and payments.
  • To be responsible for authorising and recording any un-named complimentary tickets for shows
  • To ensure all staff accurately take cash or card payments for drinks, food or tickets and ring them through your designated till.
  • To ensure staff accurately record show door sheets for each show noting total number of customers and individual price bands and to check validity of ID cards and Stand Together membership cards.
  • To ensure door staff accurately record any refunds given on the door as per the customers original booking.
  • To ensure performers are paid on the night and staff record payments on door sheets and file act payment slips.

Technical support

  • To ensure the technician liaises with acts to ensure music, projection or special requests are accommodated where possible
  • To ensure that the technician has received the show rider and all necessary items are ready for use.
  • To assist with the maintenance of equipment- projectors, DI box and any instrumentation required for individual shows (training provided if you are responsible for any element of technical production)
  • To ensure appropriate announcements before, during and after the show

Additional duties

  • To have full knowledge and understanding of the evacuation procedure and in the event of an evacuation perform those duties required of you in a timely manner and to train all staff accordingly.
  • To have a full knowledge and understanding of health and safety requirements and to report any potential hazards to Venue managers.
  • To undertake any reasonable task asked of you.
  • The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.

    Edinburgh Chargehand – PERSON SPECIFICATION

Essential

  • Personal Licence holder.
  • Knowledge of licencing laws.
  • Experience in Bar supervision.
  • health and safety knowledge, especially of its practical application within the context of both a venue, and live events.
  • Top rate customer service skills, with proven experience in customer relationships with a diverse range of stakeholders.
  • Ability to work independently and unsupervised, using own initiative.
  • An active team player with the ability to work collaboratively to achieve short and long-term organisational requirements and ambitions.
  • Strong sense of responsibility and reliability.
  • Open, positive and hands-on approach to all tasks as well as being an efficient and effective problem solver.
  • Ability to remain adaptable and flexible at all times.
  • Strong attention to detail with the ability to prioritise a complex workload by utilising excellent organisational skills.
  • Good communication skills.
  • Strong Microsoft Office skills (particularly in Outlook, Word and Excel).
  • First aid qualification.
  • IOSH/Health & Safety qualification.
  • A passion and interest in contemporary culture, particularly in theatre, dance, music and/or comedy.

    Desirable
  • First aid qualification.
  • IOSH/Health & Safety qualification.
  • SIA License / Award in door supervision (Scotland)
  • experience of working in the context of a creative arts festival such as The Edinburgh Fringe
  • A passion and interest in contemporary culture, particularly theatre, music, spoken word and comedy.

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