Booking Fees
Please note that all debit and credit card transactions are subject to a 80p booking fee per ticket for advance bookings online or by phone. This is capped at a maximum of £4.80 per transaction. Accepted payment methods are Visa, Mastercard, Maestro. We do not accept American Express. Please note this is a booking fee and not a surcharge. There is no booking fee applicable for in person sales made by debit, credit card or cash transactions. A maximum of 6 tickets can be purchased in one transaction online per event date. If you wish to make a larger booking, please contact our box office by phone or email admin@thestand.co.uk
Postage & Collection
Postage is available on most show dates for an additional £2 per transaction and tickets are sent standard delivery, 2nd class. Postage is available for UK delivery only. Tickets can also be selected to be collected at one of our box offices free of charge.
Some productions will not allow postage and tickets will be available to collect at the venue door with valid proof of ID. Please check your booking confirmation and ticket reminders.
Once a delivery or collection method is selected, it cannot be changed.
Arrive Early for Seating
Tickets for the majority of our shows can be collected at the venue door upon entry however we would still advise arriving a little in advance of our door opening time. This allows you to join a queue as all venues are general admission and a mixture of seating and standing room. This is especially true for Edinburgh and Newcastle if you aim to eat in our clubs as seating with tables tend to be taken quite quickly and we can’t allocate or reserve seating in advance for that purpose.
For Edinburgh Fringe dates during August, we advise you arrive at least 30 minutes before doors open for your selected shows to collect your festival tickets. This allows you to join a queue as all venues are general admission. All venues are seated apart from Stand 1 which is seating and standing room. There is no food service during Edinburgh Fringe Festival.
Concessions
A concession rate ticket applies to 60+, Students, unemployed, benefit recipients with proof of ID upon collection.
The Stand also allow carers to go free – please just call our box office for further information an to confirm your booking.
Refunds
Guaranteed refunds must be requested 24 hours before the door opening time by contacting our box office during office hours or by emailing admin@thestand.co.uk.
Refund requests after this stage are at the discretion of the company and promoters however we will always try to help our customers if we have the opportunity to sell the tickets on.
Accepted refunds will be made for the ticket sale amount and will not include booking or postage fees unless there is company fault.
Accessibility
If a member of your party has an access requirements as part of your booking, please contact our box office or email admin@thestand.co.uk.
Carers go free in our venues, so best to make your booking with us by phone or in person. Please book in advance for these tickets as we have limited access bookings per venue and show due to listed buildings fire regulations.
Check our FAQ [hyperlink] for further information or have a look at our Virtual Venue Tours to ensure our venue is suitable for your visit.
Our box office team will always endeavour to be as helpful and understanding as possible.
We hope you enjoy the show!