We are an accredited Living Wage employer. This means we pay our employees according to the rates recommended by the Living Wage Foundation - not the lower National Living Wage set by the government. However, as well has having a commitment to our staff to ensure a fair days pay for a fair days work, we also want to provide the best deal for our audiences and make live comedy as accessible to everyone as possible. While paying the Living Wage does sometimes mean we have to pass extra costs on to the customer, we still endeavour to keep prices as low as we can.
We’re not a massive venue - so usually best suited to couples and small groups of friends. so please get in touch with the box office rather than book individually or in smaller blocks as it can cause problems for you on the door and we may have to turn you away. email [email protected]
WHEN SHOULD I BOOK MY TICKETS?
Our weekend and special shows regularly sell out so it's best to book as far in advance as you can for those events. For most week night shows you are able to buy tickets at the door on the night, but we'd recommend arriving for the doors opening to ensure the best chance of entry. Our venues are all general admission and we are a mixture of seating and standing room, so best to arrive early to choose your preferred seating.
HOW DO I COLLECT MY TICKETS?
upon entry to the club you will be asked for the reservation name and we'll check you of the door sheet list.
For some shows we need Photo ID in the name of the reservation.
CAN I BUY/COLLECT TICKETS IN PERSON?
You can buy tickets online or if a shows not sold out you can purchase on the door we'd suggest you arrive for doors opening to make sure you get any tickets as shows can be busy.
WHAT COUNTS AS A CONCESSION TICKET?
Concessions apply to the following and we require the following ID:
Students 18+ in full time education
Valid Matriculation Card
Anyone receiving unemployment/incapacity benefit or disabled living allowance
Job seekers' letter
Letter confirming entitlement to benefit
DOES MY TICKET GUARANTEE ME A SEAT/RESERVE ME A SEAT?
No, our venues have unreserved seating and standing room. We recommend that you arrive as close to doors opening time as possible if you want to get a seat. Although the majority of the venue is seated, those who arrive after all the seats are taken stand in the bar area. If you have a disability or are unable to stand for any reason then you must contact us in advance on [email protected]. Let us know the name of booking, the show and the date and we can add a booking note. You still must arrive for doors to get seated.
CAN WE BOOK SEATS FOR A GROUP?
No, all our venues have unreserved seating and standing room. It's up to your group to get in early for seats.
WHEN SHOULD I ARRIVE TO GET A SEAT?
It's better to arrive as close to the doors opening as possible as the clubs fill up quickly, especially at weekends.
DO YOU SERVE FOOD?
Sorry not at the moment.
DO YOU DO GROUP DISCOUNTS?
No, we try to keep ticket prices are low as possible for everyone.
HOW LATE CAN I ARRIVE?
If you have paid in advance for your tickets you can arrive at any point before the show starts. Please be aware that for some productions, latecomers may not be admitted or may be asked to wait until a suitable break in the show to join the audience. This is especially true for Edinburgh Fringe productions. We have unreserved seating and standing room so we recommend you arrive early if you want seats.
WHAT TIME DOES THE SHOW FINISH AT?
Most shows run for 1-2 hours the website has a duration for each show on the listing.
CAN WE HECKLE/TALK DURING THE PERFORMANCE?
No, we want everyone to enjoy their night out and our clubs and aim for a theatre-like environment when the acts are on stage. Some performers encourage audience interaction, in which case feel free to join in when you are spoken to. Please don't be offended if we ask you to be quiet - other people have paid to listen to comedy, not you and your friends.
IF WE CAN'T MAKE THE SHOW, CAN WE GET A REFUND?
Guaranteed refunds must be requested 24 hours before the doors opening time by contacting [email protected]
Refund requests after this stage are at the discretion of the company and promoters however we will always try to help our customers if we have the opportunity to sell the tickets on. We offer 100% refunds for covid related reasons.
Accepted refunds will be made for the ticket sale amount and will not include booking or postage fees unless there is company fault.
Please note: We cannot refund tickets on the door on the night.
ARE THERE ANY AGE RESTRICTIONS ON SHOWS?
The majority of our evening shows are over 18s. Daytime, early evening shows of festival productions at all of our venues can vary in age guidance so please check at time of booking. We also operate a challenge 25 policy so if you're lucky enough to look younger then you will be asked for ID. We only accept a UK or European driver's license, a valid passport or proof of age card bearing a PASS hologram.
COVID PASSPORTS-DO I NEED ANYTHING TO ATTEND A SHOW?
NHS Covid Pass - Is not required as our capacities are lower than 500
Government Guidelines suggest people should do a lateral flow test (LFT) before entering a crowded place. We would advise that customers do that for their own peace of mind and the safety of others
We offer 100% refunds anyone with symptoms should not attend and contact [email protected] we will arrange a full refund.
ADDING ON TICKETS TO A BOOKING?
Our website has a limit of 6 tickets per purchase and it also sometimes does not allow you to make more than one booking for the same show date.
If you have friends that wish to join you they can book and if you arrive for doors you will get seated together.
Please note that our rule about larger groups of over 6 people still applies and will not be permitted unless they have booked via our admin office: [email protected].
WEARING A FACE MASK
We kindly ask you to wear a face mask whilst moving about the venue. Exemptions for medical conditions apply:
you’re under 12 years old
you’ve got an illness or disability which means you cannot wear one
wearing one would cause you severe distress
Access is via stairs at the front of the building. The stairs are well lit and in good condition. Seven steps down, turn 90deg, then two more steps to gain access. Staff are always available to assist, however advance notice is appreciated - email [email protected] Level access to backstage loo. We are happy to book a free of charge carer’s ticket and to provide a queue jumping service so you can get in before the rest of the audience if you wish. Due to fire regulations we can only have one wheelchair user in the premises at any time.
CARERS COMPLIMENTARY TICKET
We are happy to book a free of charge carer’s ticket. Please email [email protected] to arrange. Please allow extra time to book as some shows are busy and can sell out and we have strict capacities in our venues.